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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. The use of this site or any other site owned or maintained by PAN PACIFIC INTERNATIONAL HOLDINGS PTE. LTD., a private limited company organized and existing under the laws of Singapore (“PPIH”), is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site signifies your acceptance of the terms and conditions set forth below. Your order placed on this site signifies your acceptance of the terms and conditions set forth below.  IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THIS WEBSITE.

 

We reserve the right to limit the quantity per purchase. All offers for sale, advertisements, and discounts are subject to product availability. Some items may not exactly match the photos and illustrations. PPIH is not responsible for typographical and print errors. Prices subject to change without notice.

 

1. Privacy & Security; Disclosure

PPIH’s privacy policy may be viewed at www.dondondonki.sg

PPIH reserves the right to modify its privacy policy in its reasonable discretion from time to time.

 

2. Payment Methods

We accept the following payment methods:

○ Visa

○ MasterCard

○ American Express

 

 

When placing an order online, you will need:

a. The address the card’s statement is sent to (billing address).

b. The card number and expiration date.

c. The 3 or 4 digit code found on the back of the card (CVV2 code).

 

3. Shipping Policies

PPIH ships orders within Singapore except restricted areas. Depending on product availability and chosen delivery service type, orders shipped usually arrive within 1-3 business days.  Accurate shipping address and phone number are required. Your signature may be required for delivery. 

 

Processing time for merchandise is 1 business day but may vary during peak season.

 

Processing days for orders are Monday through Saturday during our operating hours. If you place an order on Saturday, Sunday or a holiday, your order will be processed the following business day.

 

www.dondondonki.sg is open seven days a week, 24 hours a day.

 

*Delivery schedule may vary due to weather conditions, traffic, and carrier trouble.

*If delivery is cancelled due to these conditions, we will contact you as soon as possible. However, we are not liable for any shipping delay or cancellation.

*We operate daily, however our site may at times be temporarily shut down for system maintenance.

*We do not ship to P.O. Boxes.

 

4. Delivery Confirmation

Because many incidents may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

 

5. Ordering Disclaimer

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. PPIH reserves the right to accept or deny shipment to anyone for any reason. PPIH reserves the right to require additional information before processing any order. If an order appears fraudulent in any way, PPIH reserves the right to cancel the order, notify the card holder and the proper authorities.

 

6. Return/Exchange Policy

Defective/Damaged/Incorrect Products:

PPIH will always try to deliver products in excellent condition.

However, if you receive a damaged and/or incorrect product(s), please contact PPIH within 7 days from the arrival date.  You may contact PPIH through support.sg@dondondonki.com.

 

Customer Convenience:

If you are not satisfied with the items you ordered on www.dondondonki.sg please contact PPIH within 7 days from the arrival date and provide your order number.

 

The customer is responsible for shipping fees when returning products.

Please see the non-returnable/exchangeable products listed below:

(1) Opened food products, clothing (including socks, girdles, etc.), dietary supplements, medicine, sanitary items, cosmetic, appliances, bedding, flatware and eating utensils.

(2) Perishable and dairy foods

(3) Alcohol and cigarette products

(4) Special sale or clearance items

 

7. Chargeback Policy

All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on www.dondondonki.sg. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us and we will gladly issue it. Unnecessary chargebacks are theft and can be prosecuted. If you feel that your credit/debit card was used fraudulently on www.dondondonki.sg, please contact us for immediate resolution.

 

YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT/DEBIT CARD ON THIS SITE. IF YOU CHARGEBACK A CREDIT/DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU, YOU AGREE THAT THIS SITE MAY RECOVER THE AMOUNT OF THE CHARGEBACK BY ANY MEANS DEEMED NECESSARY, INCLUDING BUT NOT LIMITED TO RECHARGING YOUR CREDIT/DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.

 

8. Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States, Singapore, and other copyright laws, and is the property of PPIH. The collective work includes works that are licensed to PPIH.  Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.dondondonki.sg or purchasing PPIH products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.dondondonki.sg or to purchase PPIH products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PPIH. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

9. Trademark Notice

All trademarks, service marks and trade names of www.dondondonki.sg used in the site are trademarks or registered trademarks of PPIH.

 

10. Warranty Disclaimer

THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES.

 

PPIH MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THIS SITE. PPIH DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SITE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SITE OR PPIH’S PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

 

PPIH, ITS AFFILIATES AND ITS SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

 

Although PPIH attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform PPIH so that it can be corrected. Information contained on the Site may be changed or updated without notice.

 

11. Third Party Interactions

In an attempt to provide increased value to our visitors, www.dondondonki.sg may link to sites operated by third parties. However, even if the third party is affiliated with PPIH, PPIH has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.dondondonki.sg.  Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. PPIH shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party. PPIH does not endorse any third party sites on the Internet that are linked through its Website. PPIH provides these links to you only as a matter of convenience, and in no event shall PPIH be responsible for any content, products, or other materials on or available from such sites. PPIH provides products to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other terms prior to your use of or access to such software, hardware or services.

 

These linked sites are only for your convenience and therefore any access of them is at your own risk. Nonetheless, PPIH seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

12. Limitation of Liability

IN NO EVENT SHALL EITHER PARTY BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SITE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SITE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SITE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN ANY INFORMATION CONTAINED HEREIN, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.

 

13. Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is forbidden. Impersonation of others, including a PPIH or other licensed employee, host, or representative, as well as other members or visitors on the site is also prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

14. Participation Disclaimer

PPIH does not and cannot review all communications and materials posted to or created by users accessing the site, and will not be in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.dondondonki.sg is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. Nonetheless, PPIH reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to PPIH in its sole discretion.

 

15. Indemnification

You will indemnify and hold PPIH, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorized in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.

 

 

16. Notice

PPIH may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PPIH.

 

17. Typographical Errors

In the event that a www.dondondonki.sg product is mistakenly listed at an incorrect price, PPIH reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. PPIH reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PPIH shall issue a credit to your credit card account in the amount of the incorrect price.

 

18. Modification to Terms

PPIH reserves the right to modify the terms and conditions of this Agreement or its policies relating to its products and services at any time, effective upon posting of an updated version of this Agreement on the www.dondondonki.sg Website. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.

 

19. General

Your use of this site shall be governed in all respects by the laws of the state of Singapore, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.dondondonki.sg products) shall be in the court located in Singapore. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.dondondonki.sg products) must be commenced within one (1) year after the claim or cause of action arises. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and PPIH as a result of this agreement or use of this Website. The failure of PPIH to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by PPIH in writing. This Agreement, together with any applicable Form and policies, comprises the entire agreement between you and PPIH and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

 

 

 

If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to support.sg@dondondonki.sg

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